Talk to us
Contact Yasnify
Product questions, partnership inquiries, API access, data source questions, or feedback — we read everything. Edmonton-based team, response within five business days.
How to reach us
Email (primary contact)
General inquiries: dmytro@lotgenix.com
Response time: Within 5 business days (Monday–Friday, 9am–5pm MST).
Best for: Product support, billing, partnership inquiries, API access, data source questions, media.
In-app feedback (signed-in users)
Already signed in? Use the feedback form on your settings page — it goes directly to the product team.
Best for: Bug reports, feature requests, report accuracy issues, account-specific questions.
What we can help with
Product support
- How to use Yasnify features
- Report accuracy questions
- Account access issues
- Billing and subscription questions
- Export and PDF generation
Partnerships & API
- Real estate brokerage partnerships
- MLS® integration inquiries
- API access for developers
- White-label report customization
- Enterprise Team plan setup
Data & sources
- Data source questions (EPS, City, Alberta Education)
- Data refresh schedules
- Reporting data errors (we forward to source providers)
- Attribution and licensing questions
- Custom data requests (may not be possible)
Media & press
- Press inquiries and interviews
- Data journalism collaboration
- Product screenshots and logos
- Company information and background
What to expect
Response time
We respond to all emails within 5 business days (Monday–Friday). Highly complex technical or data inquiries may take a little longer for a complete answer.
Time zone
We operate on Mountain Standard Time (MST / UTC−7). Emails sent after 5pm MST or on weekends will be answered the next business day.
What we need
For faster resolution, include:
- Your account email (if applicable)
- Property address (if asking about a specific report)
- Screenshots of any errors
- Browser and device info (for technical issues)
Privacy
We handle all inquiries confidentially per our Privacy Policy. We never share your contact information or inquiry details with third parties.
Before you contact us
Many common questions are already answered in our documentation. Try these resources first for faster answers:
How it works
Step-by-step guide to using Yasnify, data sources, and scoring methodology.
FAQ
Answers to frequently asked questions about pricing, features, and data.
Data sources
Complete list of data providers, licenses, and attribution requirements.
Pricing
Plan details, billing information, and subscription management.
Privacy policy
How we handle your data, PIPEDA/PIPA compliance, and user rights.
Our location
Headquarters: Edmonton, Alberta, Canada
Service area: City of Edmonton and surrounding areas
Time zone: Mountain Standard Time (MST / UTC−7)
Note: We operate remotely and do not have a physical office for walk-in visits. All support is provided via email or in-app feedback.
Ready to get in touch?
Send us an email at dmytro@lotgenix.com — or use the in-app feedback form if you're signed in.
We respond to every inquiry within 5 business days.